We want your experience with us to be as good as it can be so we have lots of accessible facilities.

A prayer room is available on request, please call 0117 915 1000 (Monday to Friday, 9am - 5pm, excluding Bank Holidays) to arrange.


  • Breast-feeding friendly throughout (private space available upon request)

  • Plenty of places to take a rest throughout

  • Lockers in the venue (subject to availability and left at owners’ risk)

  • A pushchair and wheelchair friendly café with high chairs, free bottle and food warming facilities and children’s meals (all freshly made on the premises and sourced locally, where possible)

  • You can also bring your own food into the venue or eat outside in Millennium or Anchor Square

Visitors with limited mobility and wheelchair users

  • Free admission for dedicated assistants

  • Level access, with lifts to all floors

  • Fully accessibly on-site car park, adapted pay stations and fully-automated doors onto Millennium Square - for vehicles over two metres high, due to height restrictions, please contact us in advance.

  • Drop-off points for minibuses and coaches

  • Disabled toilet facilities throughout the venue

  • Wheelchair spaces are available in the Planetarium (please contact us in advance to arrange)

  • Wheelchairs can be loaned for the duration of your visit (subject to availability)

  • Our venue hire spaces are also fully accessible for people with limited mobility and wheelchair users.

Deaf and hard of hearing visitors

  • Free admission for dedicated assistants

  • For bookings and information, a Minicom system is available on 0117 914 3475

  • Hearing loop at the information and ticket desks, and in the Planetarium

  • We plan to have BSL signers available in the future and will update this page as soon as this is available

Blind and partially sighted visitors

  • Free admission for dedicated sighted assistants (sighted assistants are recommended for your visit).

  • Guide and assistance dogs are welcome.

  • Exhibits have been especially designed to cater for visually impaired visitors; this includes colour contrasts and font size on all the interactive exhibits.