We want to create a positive, safe environment and experiences which are enjoyable so that curiosity can flourish.
We rely on the support of individuals like you to keep our doors open for future generations and fund vital programmes for Bristol. We want you to know that we really value your support and we are committed to protecting you and your family’s personal information when you are using any of our services, as well as being open and honest about how we collect, store and use personal data.
We know that your personal information needs to be kept safe, and we never give or sell any personal data to other charities or organisations.
We the Curious is a company registered in England and Wales (3046496) and a Registered Charity in England and Wales (1049954), whose registered office is One Millennium Square, Anchor Road, Harbourside, Bristol, BS1 5DB
If you have any feedback or would like to make a complaint about how we handle your personal information, please contact us so we can investigate and address your concerns. Please email email@example.com or call 0117 915 1000.
We The Curious is registered with the Information Commissioners Office (ICO), registration number Z6296510. You may wish to visit the Information Commissioners Office website for more information.
We will only collect and use your personal information where we have a legal basis to do so and will always respect your rights.
Where we use your information, it may be because you have consented to us doing so or because we consider we have a legitimate interest to do so. Where we do rely on a legitimate interest to use your information, we promise never to do it in an intrusive way or to cause distress, and to always respect your rights.
Other reasons may include using information because we have a legal obligation to do so or because we have to fulfil contractual obligations.
Examples of why we use your personal information include:
- We need to send you important information about a booked visit to We The Curious for example e-tickets, safety or visiting information.
- You have given us your explicit consent to use the information for a specified purpose, for example to receive our e-newsletter, information about our events, volunteering, fundraising opportunities etc.
- You have expressed interest in We the Curious by a positive action, for example by completing a registration form to take part in an event and to hear updates about our events programme.
- We have a legal obligation to use your information, for example to maintain Gift Aid records or to fulfil any NHS Test & Trace requests.
- To fundraise (both now and in the future) to fund our work and to manage our ongoing relationship with our supporters and anyone we work with.
In order to give you the best experience possible We The Curious collects some information about you. The personal information we collect about you will depend on how and why you are engaging with us. It could include (but is not limited to):
- Your name, address, telephone number, e-mail address, date of birth, motivation for supporting the charity and your contact preferences.
- Other information you provide to us from time to time which is relevant and necessary for us to collect and process. For example, we may ask you for information about yourself when you purchase tickets to the venue, events or other products or services so that we can process payment and send you tickets and communications about those services. If you contact We The Curious, fill in a feedback form or ask for more information on part of our services, we may also keep a record of your correspondence.
- We may also collect information about your activity online when you visit our website and when we send you an email. Please see the section below on our Cookies Policy for further details.
We may use your personal information for the following purposes:
- To respond to or fulfil any requests, complaints or queries we receive from you.
- To confirm that your gift or purchase has been processed correctly, to validate your Gift Aid claim and maintain records of your past and future donations.
- To provide you with information and support for any events, fundraising activities or volunteering opportunities you sign up to. For example, if you have bought a ticket, membership, attended an event or expressed an interest in We The Curious’ charitable activity in the past, we may contact you from time to time with further updates about our activity and other ways you can get involved.
- To raise funds and to promote the aims and objectives of the charity. To pursue our organisational goals and provide you with updates about those services or experiences you have purchases or engaged with.
- To process your order and payment when you buy tickets or using services from We The Curious
- To manage your contact preferences. If you ever want to change the way we keep in touch, just let us know by emailing firstname.lastname@example.org or call 0117 915 1000.
- To manage our recruitment.
- To make better decisions, communicate more efficiently and develop a better understanding of our supporters and potential supporters. This might involve non-intrusive profiling and data segmentation and may encompass using information found in the public domain to understand your likes and preferences better so that our communications with you are as relevant as possible. To do this we may conduct in-house research and from time to time engage specialist agencies to gather information from publicly available sources. We may also carry out research using publicly available information to identify individuals who might have affinity to our cause but with whom we are not already in touch. If this research is conducted by a third party, we will ensure that all personal information is processed in accordance with data protection law. We do research and profile your information in this way but we also uphold your privacy by not sharing the information or the outcome with any third parties. External data sources we use might include publicly available information such as Companies House, Charity Commission and other charity registers, Who’s Who and Debrett’s guides, Electoral Roll Register, reputable newspaper articles, publications, company websites and biographies on professional networking sites as well as geographic and demographic information based on your postcode. If you would prefer us not to use your data in this way please let us know by emailing email@example.com or call 0117 915 1000.
- To create anonymous and aggregated reports about our supporters and the communities we work with, to ensure our organisation is communicating with and delivering the best possible engagement and service.
- To inform our digital and social media marketing. For example, we may use your information to enable us to display relevant adverts to you, or to potential supports who have similar characteristics to you.
- For our internal purposes such as management, research, analytics, organisational reporting, and ways that will improve efficiencies.
- To prevent and detect criminal activity and fraud.
- To comply with applicable laws, regulations, court orders, government and law enforcement agencies' requests, to operate our systems properly and to protect ourselves, young people we support, our supporters, our employed and funded staff and to solve any customer disputes.
- To help the emergency services and health service if required.
We never give or sell any personal information to other charities or organisations. We The Curious will not share your personal information with a third party without explicit consent, except in specific circumstances outlined within this policy.
- If we are legally required to do so, e.g. court order, law enforcement agency pursuing an investigation, NHS Test & Trace requests
- If we believe it necessary to protect or defend our rights or the personal safety of our staff or audiences
- When information has to be sent to HMRC as part of the declaration process for Gift Aid so that we can reclaim the Gift Aid on your donation(s).
- When we work with carefully selected partners to ensure we can provide services to you. These partners (called ‘data processors’) will only have access to your information when the necessary contractual arrangements have been agreed and signed and they will always be obliged to follow the strict General Data Protection Regulation (GDPR) regulations. These third parties include but are not limited to:
- Tessitura Inc. – providers of our ticketing and customer relationship manager databases and GiftAid database
- Morris Hargreaves McIntyre (MHM) – providers of geodemographic profiling services, to help us better tailor communications and programming to the interests of our audiences
- Wordfly – providers of our email communications service
- Access Group – provider of our purchasing, invoicing and accounting software
The General Data Protection Regulation (GDPR) states that we must let you know if we send your information outside of the European Economic Area (the EEA, i.e. the 28 European Union Member States, as well as Iceland, Norway and Liechtenstein), which do not always provide the same level of data protection as the UK, for the purposes of achieving our aims and objectives as a charitable organisation. When we do make such transfers, we have provision in place with our providers, including suitable security measures, to ensure that your personal information is protected in accordance with EU GDPR standards.
The periods for which we keep your information depend on the purpose for which your information was collected. We will not keep your personal information for longer than necessary for the organisation’s purposes or for legal requirements.
If you would like to know how long we will hold any specific information, then please contact firstname.lastname@example.org or call 0117 915 1000 and they will provide you with further details.
You may change any or all of your information by contacting us on email@example.com or phone 0117 915 1000. You have the right to request a copy of the information that we hold about you. You may also request that we delete any information we hold about you at any time. Please contact us using the contact details below and we will comply with this request subject to our legal obligations.
If you have opted to receive information about We The Curious by email which you no longer want to receive look for the unsubscribe link to opt out which will be on all communications.
We maintain the highest standards of data privacy and security to protect your personal details and other information about you because we want you to feel completely confident about engaging with us. We regularly review our processes and procedures to protect your information from unauthorised access and use, accidental loss and/or destruction.
Sometimes we use other organisations (known as ‘data processors’) to process your personal information on our behalf. We don’t allow them to use this information for their own purposes and they have to follow our strict instructions whilst complying with appropriate security measures. We constantly assess their security measures when we bring them on board and we continue to monitor their compliance throughout the time we use their services.
Links to third party websites
Please be aware that websites that have links on our site may collect personally identifiable information about you. This privacy statement does not cover the information practices of these websites as they will have their own privacy and cookies policies so we would recommend that you review those individually.
Used to collect information on traffic and how visitors use the site. The cookies collect information in an anonymous form.
Used to recall and display booking confirmation pages.
Used to prevent customer alerts from being displayed after they have been dismissed.
We embed videos from our official YouTube channel using YouTube’s privacy-enhanced mode. This mode may set cookies on your computer once you click on the YouTube video player, but YouTube will not store personally-identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode. To find out more please visit YouTube’s embedding videos information page.
How do I turn cookies off?
It is usually possible to stop your browser accepting cookies, or to stop it accepting cookies from a particular website.
All modern browsers allow you to change your cookie settings. These settings will typically be found in the 'options' or 'preferences' menu of your browser. In order to understand these setttings, the following links may be helpful, otherwise you should use the 'Help' option in your browser for more details.
Cookie settings in Internet Explorer Cookie settings in Firefox Cookie settings in Chrome Cookie settings in Safari
It is also possible to set your computer to browse the website anonymously:
- Firefox & Safari: enable ‘Private Browsing’ (you can enable this for iPhone and iPad also)
- Chrome: Open an ‘Incognito’ window (you can also enable this on Android devices)
- Internet Explorer: enable ‘InPrivate’ browsing
More about cookies